Get Inside Your Web Site Visitor's Head
A
customer said to me recently about Google Analytics on your website,
which gave her some very valuable information about what people are
clicking on arrival to the home page. I recommend it in this way, the level of analysis, which is much more than most people. But even if you did not go in this area, you can still do a lot to understand Web site visitors and keep them on track.
The secret is to understand that anyone who visits the Web site asks four basic questions:
Why me? Why is the right fit for me?
Why so? What are the benefits for me?
Why? What is your right to make these claims?
Why now? What is urgent for me to act?
They must answer all four questions before they want to buy (regardless of the "shopping" means for your business - such as buying a product, calling you, the booking deadline, the registration of events ,...).
So let's look at these four questions ...
Why Me (Fit)?
If you have never seen a Web site before their first question is whether they are even in place at all. So the home page should clearly identify the ideal site visitors and demonstrate their understanding of their problems and aspirations.
It sounds simple, but it's amazing how many websites do not do!
Look on the homepage now and ask yourself whether a site visitor first or the first time. As for you, change it!
Why is it (benefits)?
After they assured that they are in the right place, which then look for evidence that it is worth digging deeper. The next step is to clearly define the benefits of your offerings.
If you know what you are looking for products and services, the home can lead directly to sales letters or flyers for these victims. If you think you need more convincing, on the home page should lead to high-quality content that addresses their concerns, further explains how you can solve them, and then leads them to the sales letters and flyers.
Why You (the Authority)?
Before deciding to invest with you (even if you are just giving their e-mail or picking up the phone), they want to know about you. Why should go over the gazillions of other options that are only a mouse click? What makes it different? Do you have the appropriate knowledge, experience and education?
Often appears in the About Me page (or About Us, if you have a team), so make sure it is well written, and demonstrates its power.
Why now (Rush)?
Finally, even if they understand the benefits and trust, there is a built-in tendency to postpone decisions. After all, if there is no urgent need to take a decision, but it may well procrastinate. So, sales letters and leaflets to explain why they should act now.
Some products have a natural built in pressure due date or limit, and in these cases, it is easy to emphasize the urgent need for action (for example, the early bird registration, sale of Christmas, with a limited number of places, and so on).
Other products do not have this natural pressure and it seems contrived when you try to create an urgent need for no logical reason. In such cases, look for ways the environment may have changed for site visitors, so something that is not a matter of urgency, in the past has become more urgent.
So how does a stack of a Web site?
It is a good hard look at the Web site - from the point of view of site visitors - and make sure you provide convincing answers to these four questions. You can be sure to discover you're on the right track, and the need for minor changes. Or may be shocked to realize how much you lose! Either way, you can find this useful exercise.
Gihan Perera is the coach of the Internet for speakers, trainers, consultants and other professionals. He is the author of "Fast, Flat and Free: How the Internet has changed Your Business". Visit http://GihanPerera.com and get free e-books, seminars and more.
The secret is to understand that anyone who visits the Web site asks four basic questions:
Why me? Why is the right fit for me?
Why so? What are the benefits for me?
Why? What is your right to make these claims?
Why now? What is urgent for me to act?
They must answer all four questions before they want to buy (regardless of the "shopping" means for your business - such as buying a product, calling you, the booking deadline, the registration of events ,...).
So let's look at these four questions ...
Why Me (Fit)?
If you have never seen a Web site before their first question is whether they are even in place at all. So the home page should clearly identify the ideal site visitors and demonstrate their understanding of their problems and aspirations.
It sounds simple, but it's amazing how many websites do not do!
Look on the homepage now and ask yourself whether a site visitor first or the first time. As for you, change it!
Why is it (benefits)?
After they assured that they are in the right place, which then look for evidence that it is worth digging deeper. The next step is to clearly define the benefits of your offerings.
If you know what you are looking for products and services, the home can lead directly to sales letters or flyers for these victims. If you think you need more convincing, on the home page should lead to high-quality content that addresses their concerns, further explains how you can solve them, and then leads them to the sales letters and flyers.
Why You (the Authority)?
Before deciding to invest with you (even if you are just giving their e-mail or picking up the phone), they want to know about you. Why should go over the gazillions of other options that are only a mouse click? What makes it different? Do you have the appropriate knowledge, experience and education?
Often appears in the About Me page (or About Us, if you have a team), so make sure it is well written, and demonstrates its power.
Why now (Rush)?
Finally, even if they understand the benefits and trust, there is a built-in tendency to postpone decisions. After all, if there is no urgent need to take a decision, but it may well procrastinate. So, sales letters and leaflets to explain why they should act now.
Some products have a natural built in pressure due date or limit, and in these cases, it is easy to emphasize the urgent need for action (for example, the early bird registration, sale of Christmas, with a limited number of places, and so on).
Other products do not have this natural pressure and it seems contrived when you try to create an urgent need for no logical reason. In such cases, look for ways the environment may have changed for site visitors, so something that is not a matter of urgency, in the past has become more urgent.
So how does a stack of a Web site?
It is a good hard look at the Web site - from the point of view of site visitors - and make sure you provide convincing answers to these four questions. You can be sure to discover you're on the right track, and the need for minor changes. Or may be shocked to realize how much you lose! Either way, you can find this useful exercise.
Gihan Perera is the coach of the Internet for speakers, trainers, consultants and other professionals. He is the author of "Fast, Flat and Free: How the Internet has changed Your Business". Visit http://GihanPerera.com and get free e-books, seminars and more.